QA Enablement Lead: Process Improvement & Coaching

Brobston Group; Phoenix (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 PTO Days & 10 Holidays

Job summary

The RealReal in Phoenix, AZ is seeking a Quality Assurance Lead to audit QC Analysts, monitor daily audit processes, and partner with Outbound Ops to identify skill gaps and enablement opportunities.

You will establish SOPs, strengthen audit structures, communicate metrics, and facilitate coaching conversations. You will review audit reports and drive SMART action plans, onboarding, audits and training as needed.

Qualifications

• Experience in process analysis or ecommerce production.
• Strong knowledge of adult learning principles.
• Comfortable working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Strong written and verbal communication with executive presence.
• Willingness to travel 10% to Secaucus, NJ.

Responsibilities

• Partner with Outbound Operations on enablement opportunities including new processes and audit discrepancies.
• Help establish SOPs and create improved audit structure.
• Communicate metrics around audit failures and enablement opportunities.
• Partner with Operations leadership to facilitate coaching conversations.
• Review audit reports and investigate anomalies to provide SMART action plans.
• Facilitate onboarding, audits and training as needed.
• Analyze audit/performance KPI’s for the Outbound team and Outbound Quality Associates.

Skills

Leadership

Process analysis

Adult learning

Data analysis

Google tools

Executive communication

Attention to detail

Travel 10%

Education

Bachelor’s degree

Tools

Google Forms

Google Sheets

BI tools

Job description

The RealReal in Phoenix, AZ is seeking a Quality Assurance Lead to audit QC Analysts, monitor daily audit processes, and partner with Outbound Ops to identify skill gaps and enablement opportunities.

You will establish SOPs, strengthen audit structures, communicate metrics, and facilitate coaching conversations. You will review audit reports and drive SMART action plans, onboarding, audits and training as needed.