Quality Assurance Lead for Ecommerce Ops & Training

The RealReal, Inc.; Phoenix (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

PTO & holidays

Job summary

The RealReal, Inc. is seeking a Quality Assurance Lead to audit QC Analysts, monitor daily audit processes, and partner with Outbound Ops to identify skill gaps and enablement opportunities.

If you are a detail-oriented leader with a passion for continuous improvement, this could be the perfect fit! You will establish SOPs, communicate audit metrics, coach operations leadership, and review audit reports to drive SMART action plans while facilitating onboarding and training for the outbound team.

Qualifications

• 1+ years of experience in process analysis, e-commerce production, training or related fields.
• Strong leadership ability and desire to work in a fast paced startup environment.
• Strong knowledge of adult learning principles.
• Comfortable working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google platform (ie forms, sheets, etc)
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• A growth mindset with a solutions focus
• Ability to Travel 10% of time to Secaucus, NJ

Responsibilities

• Partner/align with Outbound Operations team on enablement opportunities that include but are not limited to new processes, skill/knowledge gaps and audit discrepancies
• Help establish SOPs (standard operating procedures) and create improved audit structure
• Communicate metrics around audit failures and enablement opportunities
• Partner with Operations leadership to help facilitate coaching conversations
• Review audit reports and investigate anomalies to provide a SMART action plan
• Facilitate onboarding, audits and training as needed
• Analyze audit/performance KPI’s for the Outbound team and Outbound Quality Associates

Skills

Process analysis

E-commerce production

Leadership

Adult learning principles

Data analysis

Google Workspace

Executive communication

Attention to detail

Adaptability

Travel willingness

Education

Bachelor’s degree

Tools

Experience with data platforms

Job description

The RealReal, Inc. is seeking a Quality Assurance Lead to audit QC Analysts, monitor daily audit processes, and partner with Outbound Ops to identify skill gaps and enablement opportunities.

If you are a detail-oriented leader with a passion for continuous improvement, this could be the perfect fit! You will establish SOPs, communicate audit metrics, coach operations leadership, and review audit reports to drive SMART action plans while facilitating onboarding and training for the outbound team.