QA & Compliance Specialist — Social Services

McDowell County; Marion (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

McDowell County is seeking a Quality Assurance / Standards Specialist to plan, coordinate, monitor, and evaluate QA activities across DSS programs. The role focuses on ensuring compliance with federal, state, and local policies, performing audits, and supporting continuous quality improvement.

Salary is based on experience and qualifications. The specialist will review documentation, provide technical guidance, and assist with corrective action plans while promoting program integrity and

Qualifications

• Thorough knowledge of public social services program principles, practices and regulations.
• Experience with quality assurance methods, case review, auditing techniques, and compliance standards.
• Ability to prepare clear, concise reports and maintain accurate records.
• Ability to provide technical assistance and training to staff.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Conduct quality assurance reviews, case audits, and compliance monitoring for multiple DSS program areas.
• Review case documentation, eligibility determinations, assessments, service plans for compliance.
• Identify trends, deficiencies, risks, and opportunities for improvement in service delivery.
• Assist in developing and implementing corrective action plans and monitoring follow-up activities.
• Coordinate with state representatives, auditors, and external agencies during monitoring visits.
• Maintain records and data related to quality assurance activities and performance outcomes.

Skills

Attention to detail

Regulatory knowledge

Audit & review

Training & coaching

Analytical thinking

Education

Bachelor's degree in Social Work, Human Services, Public Administration, Psychology, Sociology, Business Administration, or related field

Tools

Microsoft Office

Data tracking/reporting tools

Job description

McDowell County is seeking a Quality Assurance / Standards Specialist to plan, coordinate, monitor, and evaluate QA activities across DSS programs. The role focuses on ensuring compliance with federal, state, and local policies, performing audits, and supporting continuous quality improvement.

Salary is based on experience and qualifications. The specialist will review documentation, provide technical guidance, and assist with corrective action plans while promoting program integrity and