Quality Director - Healthcare Ops & Process Improvement

UMass Med School; Westborough (MA); On-site; USD 130,000 - 145,000; Full time

Job summary

UMass Med School in Westborough, MA, seeks a Quality Director for a temporary position to lead quality and healthcare operations projects with a focus on internal processes and external client engagements.

The role requires driving continuous improvement, regulatory readiness, and data-driven quality monitoring across units, with collaboration across ForHealth Consulting and senior leadership.

Qualifications

• Bachelor’s degree in healthcare administration, public health, health services, or a related field.
• 3-5 years of healthcare quality assurance and quality improvement.
• In-depth knowledge of external quality standards.
• Ability to analyze and resolve complex issues.

Responsibilities

• Lead entity-wide quality initiatives and drive quality/process improvement.
• Partner with leaders to implement operational strategies to improve outcomes.
• Drive quality transformation using change management and best practices.
• Oversee and monitor initiatives in operational effectiveness and quality areas.
• Lead RCA investigations and implement corrective actions to reduce risk.
• Serve as an internal quality expert on regulatory, process improvement, and performance monitoring.
• Develop unit-specific quality programs with data collection, policies, and KPIs.

Skills

Quality assurance

Quality improvement

Data analysis

Root cause analysis

Process mapping

Regulatory standards

Change management

External client engagement

Education

Bachelor’s degree in healthcare administration/related field

Job description

UMass Med School in Westborough, MA, seeks a Quality Director for a temporary position to lead quality and healthcare operations projects with a focus on internal processes and external client engagements.

The role requires driving continuous improvement, regulatory readiness, and data-driven quality monitoring across units, with collaboration across ForHealth Consulting and senior leadership.