Program QA Monitor: Compliance & Quality Improvement

University of Massachusetts Medical School; Westborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Massachusetts Medical School in Westborough, MA is seeking a Program Monitor to oversee quality assurance activities for Disability and Community Services programs. Reporting to the department Director, you will conduct internal reviews, develop corrective action plans, and present findings to leadership to drive continuous improvement.

You will develop performance measures aligned with contract terms, conduct routine audits of clinical and operational work, and prepare clear

Qualifications

• Bachelor's Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field.
• 5-7 years providing direct service in human services or related fields.
• Knowledge of applicable state and federal laws and regulations governing services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or medically complex care needs.
• Proficient with Word, Excel, and other desktop tools.

Responsibilities

• Develop the performance measures and methodologies to monitor internal and subcontractor performance with contract terms.
• Conduct routine audits and reviews of DCS clinical and operational work products.
• Participate in continuous quality improvement projects as determined by contract terms.
• Identify deficiencies in performance and support leadership in implementing corrective action plans with input from subcontractor, program personnel, and departmental management.
• Develop and prepare clearly written reports summarizing monitoring activities.
• Assist in the development and revision of contract scopes of service.
• Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities.
• Develop and implement monitoring and training work plans, and preparation of deliverables.
• Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation.
• Comply with all safety and infection control standards specific to the work site.
• Perform other duties as required.

Education

Bachelor's Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field

Master's Degree

Tools

Word

Excel

Job description

University of Massachusetts Medical School in Westborough, MA is seeking a Program Monitor to oversee quality assurance activities for Disability and Community Services programs. Reporting to the department Director, you will conduct internal reviews, develop corrective action plans, and present findings to leadership to drive continuous improvement.

You will develop performance measures aligned with contract terms, conduct routine audits of clinical and operational work, and prepare clear