Quality Assurance Lead – Disability Services Programs

UMass Chan Medical School; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The University of Massachusetts Chan Medical School is seeking a Program Monitor within Disability and Community Services to oversee quality assurance activities for assigned programs and deliver audit findings to leadership.

The role involves developing performance measures, conducting routine audits, identifying deficiencies, and coordinating corrective actions with stakeholders to strengthen program delivery.

Qualifications

• Bachelor's level degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field.
• 5 - 7 years providing direct service in human services with clinical, social/human service/rehabilitation systems knowledge.
• Knowledgeable of state and federal laws regulating services for adults with developmental disabilities and medically complex needs.
• Proficient with Word, Excel, and other desktop tools.

Responsibilities

• Develop performance measures and methodologies to monitor internal and subcontractor performance with contract terms.
• Conduct routine audits and reviews of DCS clinical and operational work products.
• Participate in continuous quality improvement projects as determined by contract terms.
• Identify deficiencies in performance and support corrective action plans with input from key stakeholders.
• Develop and prepare clearly written reports summarizing monitoring activities.
• Assist in development and revision of contract scopes of service.
• Act as liaison to departmental staff for implementation and follow-up of corrective actions.
• Develop and implement monitoring and training work plans and deliverables.
• Write or recommend new programmatic policies and oversee their implementation.
• Comply with safety and infection control standards; perform other duties as required.

Skills

Proficiency with Word & Excel

Education

Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field

Tools

Word

Excel

Job description

The University of Massachusetts Chan Medical School is seeking a Program Monitor within Disability and Community Services to oversee quality assurance activities for assigned programs and deliver audit findings to leadership.

The role involves developing performance measures, conducting routine audits, identifying deficiencies, and coordinating corrective actions with stakeholders to strengthen program delivery.