QA Complaint Intake & Triage Specialist

R&D Partners; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Employee Assistance Program

Long-term disability

Weekly payroll

Online timecard approval

Job summary

R&D Partners is seeking a QA Complaint Intake Specialist in San Diego, CA. The role involves receiving and assessing complaint information from various channels, documenting events in the eQMS, and coordinating follow-up with internal and external stakeholders. Candidates should have 1-3 years of relevant experience, a BS/BA degree in a related field, and strong organizational and communication skills. A comprehensive benefits package including medical insurance and a 401k plan is offered.

Qualifications

• 1-3 years of relevant experience in Quality Assurance or regulated industries.
• Basic understanding of medical device and quality system requirements.
• Experience with complaint handling systems preferred.

Responsibilities

• Receive complaint information from various sources.
• Review and document complaint information accurately.
• Perform initial complaint triage activities.
• Coordinate follow-up activities with stakeholders.

Skills

Attention to detail

Organizational skills

Communication skills

Ability to manage multiple records

Education

BS/BA degree in a scientific, technical, healthcare, or quality-related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

eQMS systems

Job description

R&D Partners is seeking a QA Complaint Intake Specialist in San Diego, CA. The role involves receiving and assessing complaint information from various channels, documenting events in the eQMS, and coordinating follow-up with internal and external stakeholders. Candidates should have 1-3 years of relevant experience, a BS/BA degree in a related field, and strong organizational and communication skills. A comprehensive benefits package including medical insurance and a 401k plan is offered.