Quality Assurance Analyst: Regulated Complaints

Integrated Resources Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Integrated Resources Inc. is seeking a Quality Assurance Associate to ensure compliance with industry regulations through thorough review and management of incoming complaints. The ideal candidate will possess strong attention to detail, excellent documentation skills, and at least 1-2 years of relevant experience. This role provides opportunities for professional development in a supportive environment, with a focus on accuracy and customer satisfaction.

Qualifications

• 1-2 years of experience in a quality assurance role.
• Experience in a regulated industry preferred.
• Strong documentation and customer service skills.

Responsibilities

• Review and manage incoming complaints for quality assurance.
• Communicate with submitters regarding complaint details.
• Track metrics related to complaints handled.

Skills

Detail oriented

Attention to accuracy

Excellent customer service

Good documentation skills

Education

Bachelor’s degree

Degree in science or engineering (preferred)

Tools

Outlook

Excel

Master Control

Global CAPA

Job description

Integrated Resources Inc. is seeking a Quality Assurance Associate to ensure compliance with industry regulations through thorough review and management of incoming complaints. The ideal candidate will possess strong attention to detail, excellent documentation skills, and at least 1-2 years of relevant experience. This role provides opportunities for professional development in a supportive environment, with a focus on accuracy and customer satisfaction.