Quality Complaint Contractor

Planet Pharma; United States; On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading medical device organization based in San Diego is looking for a Quality Assurance Specialist to support post-market complaint handling and documentation review. This fully onsite position requires 1-3 years of QA experience, proficiency in Microsoft Office, and familiarity with complaint handling processes. The role is expected to last for 6 months with a competitive pay rate of $20-$30/hr. Medical, vision insurance, and a 401(k) are offered.

Qualifications

• 1-3 years of Quality Assurance experience in the pharmaceutical or medical device industry.
• Strong proficiency in Microsoft Office tools.
• Familiarity with QSRs and complaint handling processes.

Responsibilities

• Monitor the Complaint Handling inbox for new complaints.
• Generate complaints in the eQMS and update the Master Complaint Tracker.
• Perform Device History Record reviews for complaint investigations.

Skills

Attention to detail

Interpersonal communication

Self-motivation

Education

Bachelor's degree in a scientific discipline

Tools

Microsoft Excel

Microsoft Word

SharePoint

OMNIFY or other eQMS platforms

Job description

Quality Assurance Specialist – Medical Device

Pay Rate: $20–$30/hr. (depending on experience)

Are you detail-oriented, collaborative, and passionate about quality assurance in the medical device industry? We’re seeking a dedicated Quality Assurance Specialist to join our team in San Diego, CA. This fully onsite role supports post-market complaint handling and documentation review for a leading medical device organization.

This position is designed to cover a leave of absence and is expected to last 6 months. While extension or conversion may be considered based on performance and budget, it is not guaranteed.

Responsibilities

• Monitor the Complaint Handling inbox for new complaints and adverse event reports
• Generate complaints in the Electronic Quality Management System (eQMS) and update the Master Complaint Tracker
• Attach relevant documentation to eQMS (e.g., PC/AE reports, follow-ups, assessments, log files)
• Organize and maintain complaint folders in SharePoint for investigation and collaboration
• Perform Device History Record (DHR) reviews for complaint investigations
• Update complaint summaries with administrative details including device and report information

Requirements

• 1–3 years of Quality Assurance experience in the pharmaceutical or medical device industry
• Strong proficiency in Microsoft Excel, Word, and SharePoint
• Familiarity with QSRs and complaint handling processes
• Ability to manage multiple tasks with high self-motivation and attention to detail
• Excellent written, verbal, and interpersonal communication skills
• Experience with OMNIFY or other eQMS platforms is a plus (training provided)
• Bachelor’s degree in a scientific discipline preferred; relevant experience in complaint handling also considered

What We Offer

• Medical insurance
• Vision insurance
• 401(k)

If you're ready to make an impact in a fast-paced, quality-driven environment, we’d love to hear from you. Apply now or reach out for more information!