QA Sales Senior Analyst

Accenture; Atlanta (GA); On-site; USD 28,000 - 55,000; Full time

Job summary

Accenture is seeking a QA-focused professional to join our Digital Inside Sales team in an in-office Atlanta, GA setting. You will execute and improve QA processes, monitor calls, and calibrate scoring with sales leaders to ensure consistent quality across teams.

The role emphasizes data-driven insights, actionable coaching inputs, and rigorous adherence to corporate standards while supporting onboarding and ongoing development of sales staff.

Qualifications

• Minimum of 2 years in Quality assurance, Data Analytics or Reporting.
• Bachelor’s Degree preferred.
• Experience with Pivot Tables and Excel is beneficial.
• Strong communication skills and attention to detail.

Responsibilities

• Execute within the QA program for the inside sales operation, ensuring adherence to sales quality standards and compliance requirements.
• Design, maintain, and improve QA scorecards and evaluation frameworks for the sales motion and client expectations.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency and credibility.
• Translate QA findings into actionable insights and recommendations to improve conversion and customer experience.
• Partner with Sales Leadership to deliver coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics including pass rates and defect trends.
• Ensure compliance with contractual, regulatory, and internal standards, escalating risks when needed.
• Support onboarding and ramp by validating QA readiness and providing feedback to leaders and trainers.
• Continuously refine QA processes and governance to scale quality standards as the program grows.

Skills

Quality assurance

Data analytics

Reporting

Pivot Tables

PowerPoint

Microsoft Excel

Call monitoring

Auditing

Attention to detail

Education

Bachelor’s Degree

Tools

PowerPoint

Job description

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Key responsibilities:

• Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
• Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
• Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
• Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
• Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
• Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
• Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.

Basic Qualifications:

• Minimum of 2 years in Quality assurance, Data Analytics or Reporting

Preferred Qualifications

• Bachelor’s Degree
• Inside Sales Experience
• Experience with Pivot Tables and PowerPoint
• Proficiency in Microsoft Excel, advanced functions preferred
• Prior experience using call monitoring/ auditing
• Excellent written and verbal communication skills
• Experience with corporate policies and/or community standard
• Strong attention to detail, both written and verbal

This role is a full-time in office position going into our Atlanta, GA office.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/9/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range
California $26.39 to $72.31
Colorado $26.39 to $62.45
Connecticut $26.39 to $62.45
District of Columbia $28.08 to $66.49
Illinois $24.42 to $62.45
Maine $22.45 to $53.22
Maryland $26.39 to $62.45
Massachusetts $26.39 to $66.49
Minnesota $26.39 to $62.45
New York $24.42 to $72.31
New Jersey $28.08 to $72.31
Ohio $24.42 to $57.84
Virginia $24.42 to $66.49
Washington $28.08 to $66.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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