QA Analyst, Commercial Loan Servicing (Hybrid)

Wisconsin Housing and Economic Development Authority (WHEDA); Madison (WI); Hybrid; USD 67,000 - 83,000; Full time

Benefits offered by this job

Hybrid after training

Job summary

WHEDA in Madison seeks a Quality Assurance Analyst to provide expert analytical support and quality control for the Commercial Loan Servicing Department overseeing multifamily affordable housing and economic development programs.

The role ensures compliance with federal, state, and local guidelines, contracts, and department policies while supporting process improvements and reporting needs. After training, a remote/hybrid schedule is possible at the manager’s discretion.

Qualifications

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field and 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.
• Moderate to High Excel Skills preferred.

Responsibilities

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers. Assists management in identifying, developing, and implementing tools needed to improve operational efficiency and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation.
• Performs or assists with other duties as assigned.

Skills

Excel

Quality control

Data analysis

Attention to detail

Communication

Problem solving

Education

Bachelor's degree in business, Quality Assurance, Information Technology, or related field

Tools

Excel

Job description

WHEDA in Madison seeks a Quality Assurance Analyst to provide expert analytical support and quality control for the Commercial Loan Servicing Department overseeing multifamily affordable housing and economic development programs.

The role ensures compliance with federal, state, and local guidelines, contracts, and department policies while supporting process improvements and reporting needs. After training, a remote/hybrid schedule is possible at the manager’s discretion.