Quality Assurance Analyst, Commercial Loan Servicing (Hybrid)

ADP, Inc.; Madison (WI); Hybrid; USD 67,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement plan

457 Deferred compensation

Job summary

WHEDA in Madison, WI seeks a Quality Assurance Analyst to support the Commercial Loan Servicing team. You will ensure compliance with federal, state, and local guidelines, perform quality control audits, and help improve processes and reporting. Strong analytical skills and attention to detail are essential.

Hybrid schedule after training; salary range is $67,022 to $82,559 annually, with a competitive benefits package and retirement opportunities.

Qualifications

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field and 3 years of professional level experience related to quality assurance.
• Moderate to high Excel skills preferred.
• Experience with housing regulatory compliance and audits is a plus.

Responsibilities

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation.

Skills

Quality assurance

Excel skills

Attention to detail

Communication skills

Education

Bachelor’s degree in business/QA/IT

Job description

WHEDA in Madison, WI seeks a Quality Assurance Analyst to support the Commercial Loan Servicing team. You will ensure compliance with federal, state, and local guidelines, perform quality control audits, and help improve processes and reporting. Strong analytical skills and attention to detail are essential.

Hybrid schedule after training; salary range is $67,022 to $82,559 annually, with a competitive benefits package and retirement opportunities.