Customer Service Lead - Inspire, Guide & Elevate Outcomes

Serenity-Healthcare-1; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Serenity is seeking a Customer Service Lead in Houston, TX to guide a team and help individuals take meaningful steps on their personal journeys. You will build strong relationships, educate clients on options, and model exceptional service.

Leadership experience in fast-paced, people-focused roles is preferred, with training provided. Equal opportunity employer; background check and drug screening required upon hire.

Qualifications

• High School Diploma or GED required.
• 3+ years in full-time customer service (leadership preferred).
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Experience in fast-paced, people-focused roles is a plus.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey
• Educate and guide them to take next steps toward goals
• Address concerns with patience and confidence
• Model excellent service and communication for the team
• Be adaptable and support the team in other roles as needed

Skills

Leadership

Customer service

Communication

Team motivation

People skills

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead in Houston, TX to guide a team and help individuals take meaningful steps on their personal journeys. You will build strong relationships, educate clients on options, and model exceptional service.

Leadership experience in fast-paced, people-focused roles is preferred, with training provided. Equal opportunity employer; background check and drug screening required upon hire.