Purchase Mortgage Loan Officer I — Relationship Builder

Navy Federal Credit Union; Pensacola (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL is seeking a Mortgage Loan Officer to interview members, counsel on loan products, and guide applications from initial contact to closing. You will determine qualification, provide product information, and help manage documentation and timelines with processors, while building relationships with members and realtors.

Ideal candidates have experience in member service, mortgage concepts, and strong numerical and communication skills to ensure accurate,

Qualifications

• Experience in member/customer service preferably in a financial institution
• Familiarity with mortgage lending concepts and regulations
• Ability to interpret complex written legal documents
• Proficient with data entry and document management
• Awareness of federal lending laws and compliance

Responsibilities

• Take first mortgage loan applications via face-to-face interview, mail, and telephone
• Counsel members regarding mortgage loan products and financing options
• Review mortgage applications for completeness and accuracy
• Obtain required documentation and forward to Mortgage Processor
• Maintain contact with members throughout the mortgage loan process
• Coordinate with Mortgage Processors to support timely processing

Skills

Customer service

Lending knowledge

Communication skills

Numerical accuracy

Relationship building

Tools

Database software

Presentation software

Microsoft Excel

Mortgage systems

Job description

Navy Federal Credit Union in Pensacola, FL is seeking a Mortgage Loan Officer to interview members, counsel on loan products, and guide applications from initial contact to closing. You will determine qualification, provide product information, and help manage documentation and timelines with processors, while building relationships with members and realtors.

Ideal candidates have experience in member service, mortgage concepts, and strong numerical and communication skills to ensure accurate,