Purchase Mortgage Loan Officer I

Navy Federal Credit Union; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Navy Federal Credit Union in Norfolk, VA invites experienced mortgage professionals to guide members from application to closing. You will interview, counsel, and coordinate with processors to ensure accurate submissions and timely decisions.

The role emphasizes knowledge of mortgage products, compliance with laws, and building referrals with realtors and builders. Monday–Friday schedule with local duties.

Qualifications

• Familiarity with accounting, credit, and lending principles.
• Experience in member/customer service in banking or related field.
• Exposure to lending application and approval process.
• Familiarity with mortgage lending concepts and principles.
• Knowledge of banking/financial industry standards and practices.

Responsibilities

• Take first mortgage loan applications via face-to-face interview, mail, and phone.
• Counsel members on mortgage products, financing options, and the loan process.
• Review applications for completeness and identify missing information.
• Assist members in understanding loan requirements and needed documentation.
• Maintain contact with members and provide updates throughout processing.

Skills

Automated systems

Lending knowledge

Customer service

Mathematical calculations

Communication skills

Tools

Mortgage systems

Job description

Navy Federal Credit Union in Norfolk, VA invites experienced mortgage professionals to guide members from application to closing. You will interview, counsel, and coordinate with processors to ensure accurate submissions and timely decisions.

The role emphasizes knowledge of mortgage products, compliance with laws, and building referrals with realtors and builders. Monday–Friday schedule with local duties.