Pulmonology Patient Access Specialist - Scheduling Benefits

Inova Health System; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

5% 401(k) match

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support: 25 sessions per

Job summary

Inova Pulmonology Willow Oaks is hiring a Patient Access Specialist for a full-time, weekday schedule from 8:00am to 5:00pm. The role includes admitting and scheduling patients, verifying insurance, and providing financial counseling as part of Inova Health System's Service Excellence standards.

The position contributes to Inova's reputation as a leading nonprofit health system in safety, quality, and patient experience, with strong benefits and ongoing development opportunities.

Qualifications

• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree
• 2 years of customer service experience (preferred)
• 1 year healthcare experience patient access experience (preferred)

Responsibilities

• Admit/schedule patients using appropriate systems, confirming insurance coverage where applicable
• Provide financial counseling and explain insurance benefits and patient liability
• Communicate scheduling changes to patients, staff, physicians, and patient representatives
• Identify payroll authorization and referral requirements to patients and ensure proper processing
• Report safety hazards/violations and help protect the environment and guests until help arrives
• Aim for high accuracy and efficiency by identifying workflow improvements and reducing errors

Skills

Customer service

Empathy

Communication

Education

High School Diploma or GED

Job description

Inova Pulmonology Willow Oaks is hiring a Patient Access Specialist for a full-time, weekday schedule from 8:00am to 5:00pm. The role includes admitting and scheduling patients, verifying insurance, and providing financial counseling as part of Inova Health System's Service Excellence standards.

The position contributes to Inova's reputation as a leading nonprofit health system in safety, quality, and patient experience, with strong benefits and ongoing development opportunities.