Patient Access Specialist Pulmonology

Inova; Fairfax (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Descripción de la vacante

Inova Pulmonology Willow Oaks is seeking a Patient Access Specialist to join our new office. This full-time role runs Monday through Friday, 8:00am–5:00pm, focusing on admitting and scheduling patients, verifying insurance, and providing financial counseling.

You will uphold Inova Health System's Service Excellence standards and support patients through the financial aspects of care with clarity and compassion.

Formación

• High School Diploma or GED required.
• 1 year healthcare patient access experience or 1 year in healthcare revenue cycle or bachelor’s degree.
• Strong customer service and communication skills.

Responsabilidades

• Admit and schedule patients.
• Verify insurance coverage and benefits.
• Provide financial counseling to patients.
• Explain patient liabilities and payment options.
• Communicate scheduling changes to patients and staff.
• Identify payroll authorization and referral requirements.

Conocimientos

Customer service

Communication

Empathy

Educación

High School Diploma or GED

Descripción del empleo

Job Description

Inova Pulmonology Willow Oaks is looking for a dedicated Patient Access Specialist to join the team at our new office. This is full-time, Monday-Friday, office hours 8:00am-5:00pm . As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Job Description

Inova Pulmonology Willow Oaks is looking for a dedicated Patient Access Specialist to join the team at our new office. This is full-time, Monday-Friday, office hours 8:00am-5:00pm . As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications

Education: High School Diploma or GED
Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Preferred Qualifications

• 2 years of customer service experience
• 1 year healthcare experience patient access experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.