Pulmonary Access & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego in San Diego, CA is seeking a front desk administrator to support daily patient services in the Pulmonary and Sleep Medicine Center.

Responsibilities include greeting patients, check-in/out, appointment scheduling, insurance verification and authorizations, updating demographics, and coordinating with clinicians to ensure smooth patient flow. Strong organizational and communication skills are required, with EPIC/Cadence experience preferred.

Qualifications

• A minimum of three (3) years previous related experience in a large complex healthcare or clinic setting.
• Experience with scheduling appointments.
• Knowledge of EPIC/Cadence for use in obtaining insurance authorizations. Required
• Demonstrated ability to maintain accurate records.
• Demonstrated knowledge and familiarity with various insurance types and the authorization process.
• Demonstrated knowledge of medical terminology, preferably pulmonary medicine and Cystic Fibrosis.
• Demonstrated ability to exercise judgment and make decisions with regard to patient needs.
• Demonstrated knowledge of general office operations and principles.
• Demonstrated computer skills and data entry experience, especially with charge entry and scheduling.
• Demonstrated ability to determine importance of calls and proper area of referral.
• Demonstrated interpersonal skills and ability to effectively communicate in a professional manner, both in person and by telephone when dealing with diverse groups of people.
• Excellent organizational skills and ability to process a high volume of work in an accurate and timely manner.
• Ability to interpret policies and procedures and apply them. Ability to extract, compile, analyze and effectively present pertinent information.
• Outstanding communication skills, both interpersonal oral and written, including strong writing and editing skills for preparation of grammatically correct, logical and concise correspondence.
• Ability to communicate ideas and issues clearly, concisely and accurately. Ability to deal effectively with high-level contacts.
• Proven administrative skills using a high level of proficiency and competency, including record-keeping, policy and data analysis, management of complex calendars, coordination of complex meetings, travel arrangements and planning skills.
• Ability to work independently with limited supervision with ability to analyze situations and develop options and recommendations.

Responsibilities

• Greet patients and perform front desk reception duties.
• Check in and check out patients; schedule and coordinate appointments.
• Assist with insurance verification, authorizations, and updating patient demographics.
• Audit billing documents and manage petty cash; coordinate with physicians and staff.

Skills

Scheduling appointments

Insurance verification

Record keeping

Communication skills

Office management

Calendar management

Phone skills

Data entry

Tools

EPIC/Cadence

Job description

UC San Diego in San Diego, CA is seeking a front desk administrator to support daily patient services in the Pulmonary and Sleep Medicine Center.

Responsibilities include greeting patients, check-in/out, appointment scheduling, insurance verification and authorizations, updating demographics, and coordinating with clinicians to ensure smooth patient flow. Strong organizational and communication skills are required, with EPIC/Cadence experience preferred.