Pulmonary Specialty Access Specialist - 141499

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers seeks a front desk receptionist within the Pulmonary and Sleep Medicine Center. The role includes greeting patients, managing check-in/check-out, scheduling, and handling insurance verifications and authorizations.

The position requires strong organizational and communication skills, experience with EPIC/Cadence, and the ability to work with a diverse patient population. Applications are welcome for a full-time on-site role in San Diego.

Qualifications

• 3+ years experience in a large healthcare or clinic setting.
• Experience with scheduling appointments.
• Knowledge of EPIC/Cadence for insurance authorizations.
• Demonstrated ability to maintain accurate records.
• Knowledge of various insurance types and authorization process.
• Knowledge of medical terminology, preferably pulmonary medicine.
• Ability to exercise judgment regarding patient needs.
• General office operations and data entry proficiency.
• Strong written and spoken communication.
• Excellent organizational skills for high-volume work.
• Ability to interpret policies and present information clearly.
• Independent work with limited supervision.

Responsibilities

• Greet patients and manage front desk tasks.
• Check-in and check-out procedures; schedule appointments.
• Verify insurance and authorizations for services.
• Process DME authorizations.
• Update patient demographics and audit billing documents.
• Distribute appointments and coordinate with physicians, nurses, and staff.
• Manage co-pay collection and petty cash.
• Coordinate with UCSD departments as needed.

Skills

Scheduling appointments

Communication skills

Organizational skills

Customer service

Interpersonal skills

Education

None specified

Tools

EPIC Cadence

Job description

Apply by 9/22/26.

DESCRIPTION

Under supervision within the Pulmonary and Sleep Medicine Center, this position provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas. Responsibilities include greeting patients, checking in and checking out procedures, appointment scheduling, insurance, and authorization verification, DME authorization, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer and working closely with physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience in a large complex healthcare or clinic setting.
• Experience with scheduling appointments.
• Knowledge of EPIC/Cadence for use in obtaining insurance authorizations. Required
• Demonstrated ability to maintain accurate records. Required
• Demonstrated knowledge and familiarity with various insurance types and the authorization process.
• Demonstrated knowledge of medical terminology, preferably pulmonary medicine and Cystic Fibrosis.
• Demonstrated ability to exercise judgment and make decisions with regard to patient needs.
• Demonstrated knowledge of general office operations and principles.
• Demonstrated computer skills and data entry experience, especially with charge entry and scheduling.
• Demonstrated ability to determine importance of calls and proper area of referral.
• Demonstrated interpersonal skills and ability to effectively communicate in a professional manner, both in person and by telephone when dealing with diverse groups of people.
• Excellent organizational skills and ability to process a high volume of work in an accurate and timely manner.
• Ability to interpret policies and procedures and apply them. Ability to extract, compile, analyze and effectively present pertinent information.
• Outstanding communication skills, both interpersonal oral and written, including strong writing and editing skills for preparation of grammatically correct, logical and concise correspondence.
• Ability to communicate ideas and issues clearly, concisely and accurately. Ability to deal effectively with high-level contacts.
• Proven administrative skills using a high level of proficiency and competency, including record-keeping, policy and data analysis, management of complex calendars, coordination of complex meetings, travel arrangements and planning skills.
• Ability to work independently with limited supervision with ability to analyze situations and develop options and recommendations.

PREFERRED QUALIFICATIONS

• Bilingual in Spanish and English.
• Demonstrated knowledge of UCSD telephone systems.
• Familiarity with UCSD/Thorton Hospital policies and procedures, facilities, forms and documents.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).