Pulmonary Access & Scheduling Specialist

University of California San Diego; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health is seeking a Pulmonary Specialty Access Specialist to provide front desk support in the Pulmonary and Sleep Medicine Center. You will greet patients, check in/out, schedule appointments, verify insurance, process authorizations, update demographics and assist with billing duties and coordinating with clinicians.

Applicants should have at least three years of experience in a large healthcare setting, knowledge of EPIC/Cadence, strong organizational and communication skills,

Qualifications

• A minimum of three (3) years previous related experience in a large complex healthcare or clinic setting.
• Experience with scheduling appointments.
• Knowledge of EPIC/Cadence for use in obtaining insurance authorizations. Required
• Demonstrated ability to maintain accurate records. Required
• Demonstrated knowledge and familiarity with various insurance types and the authorization process.
• Demonstrated knowledge of medical terminology, preferably pulmonary medicine and Cystic Fibrosis.
• Demonstrated ability to exercise judgment and make decisions with regard to patient needs.
• Demonstrated knowledge of general office operations and principles.
• Demonstrated computer skills and data entry experience, especially with charge entry and scheduling.
• Demonstrated ability to determine importance of calls and proper area of referral.
• Demonstrated interpersonal skills and ability to effectively communicate in a professional manner, both in person and by telephone when dealing with diverse groups of people.
• Excellent organizational skills and ability to process a high volume of work in an accurate and timely manner.
• Ability to interpret policies and procedures and apply them. Ability to extract, compile, analyze and effectively present pertinent information.
• Outstanding communication skills, both interpersonal oral and written, including strong writing and editing skills for preparation of grammatically correct, logical and concise correspondence.
• Ability to communicate ideas and issues clearly, concisely and accurately. Ability to deal effectively with high-level contacts.
• Proven administrative skills using a high level of proficiency and competency, including record-keeping, policy and data analysis, management of complex calendars, coordination of complex meetings, travel arrangements and planning skills.
• Ability to work independently with limited supervision with ability to analyze situations and develop options and recommendations.

Responsibilities

• Provide front desk support by greeting patients, checking in and checking out procedures, appointment scheduling, insurance and authorization verification, DME authorization, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, and general clerical duties.
• Collaborate with physicians, nurses, staff, and other UCSD departments to ensure smooth patient flow and service delivery.
• Perform related duties as assigned.

Skills

Appointment scheduling

Insurance verification

Medical terminology

Administrative skills

Communication

Data entry

Calendar management

Customer service

Tools

EPIC/Cadence

Job description

UC San Diego Health is seeking a Pulmonary Specialty Access Specialist to provide front desk support in the Pulmonary and Sleep Medicine Center. You will greet patients, check in/out, schedule appointments, verify insurance, process authorizations, update demographics and assist with billing duties and coordinating with clinicians.

Applicants should have at least three years of experience in a large healthcare setting, knowledge of EPIC/Cadence, strong organizational and communication skills,