PUC: FA3 A4 SC3 LT

Sedna Consulting Group; United States; Hybrid; USD 159,000 - 226,000; Full time

Job summary

Sedna Consulting Group is seeking a Product Manager to lead the modernization of the CAI application for the Pennsylvania Public Utility Commission. You will define the product vision, prioritize the roadmap, and manage user stories, collaborating with architects, developers, UX/UI designers, and vendors to deliver a modern, compliant solution.

The role demands strong communication, experience with large-scale modernization, and a focus on security, WCAG accessibility, and data privacy.

Qualifications

• Experience leading $10M public-sector modernization initiatives.
• Experience modernizing legacy applications and digital transformation projects.
• Ability to elicit, document, and manage business and functional user stories.
• Strong understanding of Agile/Scrum methodologies and tools (Azure DevOps, Jira).
• Experience with large-scale data conversions.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Experience with enterprise application modernization and cloud platforms (Azure).
• Knowledge of WCAG accessibility and public-sector compliance requirements.
• Previous experience with Commonwealth of Pennsylvania agencies or similar agencies.
• Bachelor’s degree in business, IS, CS or related field (or equivalent).
• YAFOS Certification

Responsibilities

• Own the product vision, strategy, and roadmap for the CAI modernization initiative.
• Elicit, document, prioritize, and manage stakeholders' stories across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Collaborate with architects, developers, UX/UI designers, and vendors on modern technical approaches.
• Prioritize features based on value, risk, dependencies, and goals.
• Facilitate agile ceremonies as needed (backlog refinement, sprint planning, reviews).
• Serve as liaison between business stakeholders and the delivery team.
• Define success metrics and KPIs and track progress.
• Support change management, adoption, and training efforts.
• Ensure alignment with security, accessibility, data privacy, and compliance standards.
• Identify risks and drive resolution; provide updates to IT leadership.

Skills

Public-sector modernization

Agile/Scrum

Stakeholder management

User stories

Roadmap planning

Change management

Communication

Risk management

Enterprise modernization

Education

Bachelor's degree in Business/IS/CS

YAFOS Certification

Tools

Azure DevOps

Jira

Job description

Hybrid Work: Candidates are expected to be in the office in PA 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

Position Summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing, and implementation of the product. The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.

Key Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and product backlog items.
• Collaborate with solution architects,developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
• Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
• Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
• Serve as the primary liaison between business stakeholders and the technical delivery team.
• Define success metrics and KPIs for the modernized CAI application and track progress against them.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
• Identify risks, dependencies, and impediments and drive resolution.
• Provide regular status updates and recommendations to IT leadership and business sponsors.

Required/Desired Skills

• Experience as a Product Manager leading $10M large-scale public-sector modernization efforts
• Demonstrated experience modernizing legacy applications or leading digital transformation projects.
• Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs.
• Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).
• Experience with overseeing and testing of large data conversions.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational and prioritization skills with the ability to manage competing demands.
• Experience with enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architectures).
• Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systems
• Experience with process improvement and business process reengineering.
• Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements.
• Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
• Bachelor s degree in business, Information Systems, Computer Science, or related field (or equivalent experience).
• YAFOS Certification

Vendor Rate for this position is: $139.70