PUC: FA3 A4 SC3 LT

Software Technology Inc; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the CAI application modernization. You will own the product vision, prioritize the roadmap, and manage user stories across stakeholders, architects, and vendors, ensuring security, accessibility, and compliance.

You will collaborate with IT leadership to measure success, drive adoption, and deliver a modernized solution that meets current and future business needs for public utility complaints

Qualifications

• Experience as a Product Manager leading large-scale public-sector modernization efforts.
• Strong experience gathering user stories from diverse business stakeholders and converting them to backlog items.
• Experience with Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).
• Experience overseeing large data conversions and testing.
• Excellent written and verbal communication with technical and non-technical audiences.
• Experience with enterprise application modernization and public-sector compliance.

Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Collaborate with architects, developers, UX/UI designers, and vendors on modern technical approaches.
• Prioritize features and technical work based on value, risk, and dependencies.
• Facilitate agile ceremonies and serve as liaison between business and delivery teams.
• Define success metrics and KPIs and track progress against them.
• Support change management, user adoption, and training for the modernized solution.
• Ensure alignment with security, WCAG accessibility, data privacy, and compliance standards.
• Identify risks and drive resolution; provide updates to IT leadership and sponsors.

Skills

Product management

Public-sector modernization

Agile/Scrum

Stakeholder management

User story writing

Communication skills

Education

Bachelor's degree in related field

YAFOS Certification

Tools

Azure DevOps

Jira

Job description

AM: Stacy Walker

Hybrid Work: Candidates are expected to be in the office in PA 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

Position Summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing, and implementation of the product. The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.

Key Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and product backlog items.
• Collaborate with solution architects, developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
• Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
• Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
• Serve as the primary liaison between business stakeholders and the technical delivery team.
• Define success metrics and KPIs for the modernized CAI application and track progress against them.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
• Identify risks, dependencies, and impediments and drive resolution.
• Provide regular status updates and recommendations to IT leadership and business sponsors.

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceExperience as a Product Manager leading $$$$$M large-scale public-sector modernization effortsRequired5YearsDemonstrated experience modernizing legacy applications or leading digital transformation projects.Required0Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs.Required0Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).Required0Experience with overseeing and testing of large data conversions.Required0Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.Required0Strong organizational and prioritization skills with the ability to manage competing demands.Required0Experience with enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architectures).Highly desired0Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systemsHighly desired0Experience with process improvement and business process reengineering.Highly desired0Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements.Highly desired0Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.Highly desired0Bachelor s degree in business, Information Systems, Computer Science, or related field (or equivalent experience).Highly desired0YAFOS CertificationRequired0

QuestionsNo.QuestionQuestion1Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.

Vendor Rate for this position is: $$$