Publisher Success Account Manager - Remote & Data-Driven

Internetwork Expert; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits including Health, Dental, Vision and 401k match

Generous paid time off

Wellness and Home Office Perks

Professional development opportunities

Travel opportunities for teams

Job summary

Mediavine is looking for an experienced Account Manager to join the Publisher Success team. This remote position focuses on delivering exceptional client services and ensuring long-term client retention. You will optimize account performance and build strong relationships with publishers.

The ideal candidate will have 2+ years of experience in Customer Success and be proficient with tools like Google Suite and CRMs. The role involves a commitment to teamwork and communication, ensuring client satisfaction through tailored solutions.

Qualifications

• 2+ years of experience in Customer Success or a related field.
• Experience working remotely in a distributed team environment.
• Ability to present data persuasively and make informed recommendations.

Responsibilities

• Manage an established portfolio of publishers.
• Drive customer satisfaction and ensure long-term client retention.
• Use data-driven insights to provide tailored recommendations.

Skills

Customer Success experience

Strong proficiency with Google Suite

Exceptional written and verbal communication skills

Strong critical thinking and analytical skills

Time management and organizational skills

Tools

CRM (Hubspot, Salesforce)

Communication platforms (Slack)

Job description

Mediavine is looking for an experienced Account Manager to join the Publisher Success team. This remote position focuses on delivering exceptional client services and ensuring long-term client retention. You will optimize account performance and build strong relationships with publishers.

The ideal candidate will have 2+ years of experience in Customer Success and be proficient with tools like Google Suite and CRMs. The role involves a commitment to teamwork and communication, ensuring client satisfaction through tailored solutions.