Public Works Dispatcher & Administrative Coordinator

Marlboroughpubliclibrary; Marlborough (MA); On-site; USD 41,000 - 46,000; Full time

Job summary

City of Marlborough is hiring a Dispatcher for the Department of Public Works (Administration) to serve as the primary contact and coordinator for service requests. The role involves communicating with residents and City departments, routing tasks, and maintaining accurate records.

The position requires strong customer service skills, attention to detail, and the ability to work with the public in a fast-paced municipal environment. 35 hours per week, non-exempt, on-site in Marlborough, MA.

Qualifications

• 66? Minimum qualifications include a high school diploma or equivalent and 1–3 years of related experience.
• Knowledge of customer service best practices and general computer applications.
• Excellent oral and written communication skills with strong interpersonal and problem-solving abilities.

Responsibilities

• Serve as the department’s primary dispatcher, assessing service requests and coordinating with DPW personnel.
• Answer calls, route messages, and update work orders in the management system.
• Monitor the website and social media for updates and public inquiries; provide timely information to residents and city departments.
• Maintain departmental records and databases; assist with permit sales, deposits, and administrative tasks.
• Coordinate building rentals and support special programs; participate in emergency response operations when required.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Job description

City of Marlborough is hiring a Dispatcher for the Department of Public Works (Administration) to serve as the primary contact and coordinator for service requests. The role involves communicating with residents and City departments, routing tasks, and maintaining accurate records.

The position requires strong customer service skills, attention to detail, and the ability to work with the public in a fast-paced municipal environment. 35 hours per week, non-exempt, on-site in Marlborough, MA.