Principal Clerk - Administration

Marlboroughpubliclibrary; Marlborough (MA); On-site; USD 41,000 - 46,000; Full time

Job summary

City of Marlborough is hiring a Dispatcher for the Department of Public Works (Administration) to serve as the primary contact and coordinator for service requests. The role involves communicating with residents and City departments, routing tasks, and maintaining accurate records.

The position requires strong customer service skills, attention to detail, and the ability to work with the public in a fast-paced municipal environment. 35 hours per week, non-exempt, on-site in Marlborough, MA.

Qualifications

• 66? Minimum qualifications include a high school diploma or equivalent and 1–3 years of related experience.
• Knowledge of customer service best practices and general computer applications.
• Excellent oral and written communication skills with strong interpersonal and problem-solving abilities.

Responsibilities

• Serve as the department’s primary dispatcher, assessing service requests and coordinating with DPW personnel.
• Answer calls, route messages, and update work orders in the management system.
• Monitor the website and social media for updates and public inquiries; provide timely information to residents and city departments.
• Maintain departmental records and databases; assist with permit sales, deposits, and administrative tasks.
• Coordinate building rentals and support special programs; participate in emergency response operations when required.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Job description

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Dept. of Public Works (including Facilities)

Department of Public Works – Administration

Posting Number: AA26-47

Date Posted: August 12, 2026

Weekly Hours: 35 hours per week

FLSA: Non-Exempt

Hiring Rate: $29.9029

Bargaining Unit: MMEA

Step Rate: $29.9029 - $33.6367

Definition: This position functions as the primary Dispatcher for the Department of Public Works, focused on delivery of exceptional service to the community and City Departments in need of assistance while providing administrative support to the Department

Essential Functions include:

• Serves as the Department’s primary point of contact and dispatcher by receiving and assessing service requests, determining the appropriate response, coordinating with DPW personnel, and providing residents and City departments with timely and accurate information.
• Answers telephone phone calls, respond to inquiries, and routes messages to appropriate personnel.
• Enters, updates, tracks, and closes work orders within the Department's work order management system while maintaining accurate service records.
• Relays requests from Police Dispatch regarding areas that need an immediate response.
• Coordinates and dispatches DPW field personnel to assigned locations.
• Monitors the department website and social media, posts updates as requested by administration, and processes online constituent inquiries and service requests.
• Maintains the departmental database and records, ensuring the timely distribution of operational information, including Dig Safe notifications, maintenance requests and the vehicle accident report databases.
• Provides administrative support for the Resident Drop-Off Facility including responding to public inquiries, processing permit sales, and preparing deposits for collected fees.
• Provides administrative support of snow and icevendors including coordination, ordering materials, maintaining records, processing invoices, and tracking operational activities.
• Schedules and coordinates the City of Marlborough building rentals, including City and School buildings, prepare rental agreements, collect fees, and process deposits.
• Coordinates the Hometown Hero Banner and Clean Sweep programs, including application processing, recordkeeping, and public communication.
• Cross trains with other DPW administrative staff to provide operational coverage during absences and periods of increased workload.
• Participates in emergency response operations, including severe weather events and other municipal emergencies, as required.
• Performs other related job duties as required

MINIMUM QUALIFICATIONS: Any equivalent combination of the below-listed education, training, certification, and experience, is qualifying:

• High School diploma or equivalent.
• 1 to 3 years of related experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Practical knowledge of customer service best practices and general computer applications. Knowledge of basic accounting practices.
• Excellent oral and written communication skills. Strong interpersonal and problem-solving skills.
• Ability to work in groups with other employees and with the general public; communicate effectively in written and oral form; be organized and pay attention to details; operate standard office equipment and computer software and database administration.

The City of Marlborough is an Equal Opportunity Employer. The City of Marlborough does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, age, genetic information, national origin, ancestry, disability, veteran status or membership in the armed services, marital status or any other protected category under federal or state law.