Community Services & Billing Specialist - In-Person

City of Beaverton; Beaverton (OR); On-site; USD 82,500,000 - 110,748,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PERS retirement

Paid time off

HRA VEBA

EAP

Tuition reimbursement

Bilingual pay premiums

Job summary

City of Beaverton seeks a City Services and Utility Billing Specialist to join the Finance Department at Beaverton City Hall, providing in-person assistance at the Central Services Desk for utility billing questions, payments, and services like passport applications.

This role emphasizes customer service, problem solving, and attention to detail in a fast-paced, face-to-face environment, with a Monday–Friday, 8am–5pm schedule and no remote work option.

Qualifications

• Associate’s degree in accounting, business, or a related field.
• Three years of bookkeeping or accounting experience, including
• One year of experience in local or state government; and
• One year providing face-to-face customer service in a public setting; or
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions.

Responsibilities

• Assist customers at City Hall’s central service desk with utility billing. Answer questions, update accounts, and process payments.
• Explain how utility rates, charges, and funds are used. Share information about water use, utility programs, and city policies.
• Help customers fill out forms and solve problems.
• Help customers applying for a United States passport by accepting and reviewing applications for accuracy and completeness.
• Support business license customers. Help people apply for or renew City of Beaverton business licenses.
• Handle payments and deposits. Reconcile payments and prepare bank deposits.
• Welcome visitors to The Beaverton Building and provide directions.
• Learn and understand the services the city provides and keep up with trainings and schedules.
• Provide respectful and professional service to visitors and guests, promoting diversity and inclusion.

Skills

Customer service

Attention to detail

Problem solving

Communication

Education

Associate’s degree in accounting, business, or a related field

Job description

City of Beaverton seeks a City Services and Utility Billing Specialist to join the Finance Department at Beaverton City Hall, providing in-person assistance at the Central Services Desk for utility billing questions, payments, and services like passport applications.

This role emphasizes customer service, problem solving, and attention to detail in a fast-paced, face-to-face environment, with a Monday–Friday, 8am–5pm schedule and no remote work option.