Public Utilities Dispatch Specialist

Borough of Chambersburg; United States; On-site; USD 2,893,000 - 3,444,000; Full time

Job summary

Borough of Chambersburg is seeking a Dispatcher C Utilities to receive calls about Borough utilities and public works, dispatch personnel, and maintain records. The role includes data entry, helping customers with bill details, due dates, meter reads, notices, termination dates, and payment options.

Work involves using a computer, phone, and radio; strong communication and accuracy are essential for daily operations and service efficiency.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Must be able to perform simple addition and subtraction.
• Must be capable of recording data accurately.
• Must be capable of learning data entry and retrieval.
• Must have ability to communicate effectively with the public and Borough personnel in all situations.

Responsibilities

• Receive calls regarding Borough utilities and public works and other Borough operations.
• Dispatch personnel by phone or radio contact and maintain records.
• Perform data entry, retrieval, and related duties.
• Utilize computer to provide information on bill amounts, due dates, meter reads, notices, terminations, and payment options.
• Provide friendly, courteous, and professional customer service to callers and walk-ins.

Skills

Data entry

Communication with public

Record keeping

Basic math

Education

High school diploma or equivalent

Job description

Borough of Chambersburg is seeking a Dispatcher C Utilities to receive calls about Borough utilities and public works, dispatch personnel, and maintain records. The role includes data entry, helping customers with bill details, due dates, meter reads, notices, termination dates, and payment options.

Work involves using a computer, phone, and radio; strong communication and accuracy are essential for daily operations and service efficiency.