Dispatcher C – Swing Shift

Borough of Chambersburg; United States; On-site; USD 2,893,000 - 3,444,000; Full time

Job summary

Borough of Chambersburg is seeking a Dispatcher C Utilities to receive calls about Borough utilities and public works, dispatch personnel, and maintain records. The role includes data entry, helping customers with bill details, due dates, meter reads, notices, termination dates, and payment options.

Work involves using a computer, phone, and radio; strong communication and accuracy are essential for daily operations and service efficiency.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Must be able to perform simple addition and subtraction.
• Must be capable of recording data accurately.
• Must be capable of learning data entry and retrieval.
• Must have ability to communicate effectively with the public and Borough personnel in all situations.

Responsibilities

• Receive calls regarding Borough utilities and public works and other Borough operations.
• Dispatch personnel by phone or radio contact and maintain records.
• Perform data entry, retrieval, and related duties.
• Utilize computer to provide information on bill amounts, due dates, meter reads, notices, terminations, and payment options.
• Provide friendly, courteous, and professional customer service to callers and walk-ins.

Skills

Data entry

Communication with public

Record keeping

Basic math

Education

High school diploma or equivalent

Job description

JOB CLASSIFICATION

Dispatcher C Utilities GRADE 11 RATE OF PAY 2359 per hour PLACE OF WORK Utility Service Center 80 S Franklin St Chambersburg PA 17201

HOURS OF WORK

• Monday 11PM
• Tuesday 7AM
• Tuesday 11PM
• Wednesday 7AM
• Thursday
• Friday 3PM 11PM
• Saturday 7AM 3PM

POSITION SUMMARY

Perform duties at Service Center to receive calls and complaints and take appropriate action dispatch personnel maintain various records perform data entryretrieval and related duties Utilize computer to find and provide information to callers regarding utility bill amounts due dates meter read dates notice and termination dates and payment options

ESSENTIAL FUNCTIONS OF JOB

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• The incumbent must be able to perform the essential functions of this position with or without an accommodation
• Utilize Borough website and email to provide information to callers for all Borough Departments such as garbage and recycling pickup dates and Recreation schedulesReceive calls regarding Borough wide customer service issuesProvide updates to callers regarding power outages using information provided by Electric DepartmentProvide assistance to callers utilizing Borough website or other information provided by various DepartmentsReceive calls and complaints from Borough residents regarding utilities public works and other Borough operations obtain and record complaints from utility users obtain necessary information to determine urgency dispatch proper personnel by phone or radio contactIf Borough personnel are not to respond advise caller of methods or procedures to assist in handling the problemIf the request is outside of Borough relations or jurisdiction refer them to proper assistanceMaintain records and scanfile a variety of information as required including but not limited to utility records data inputretrieval and spreadsheetsPrepare bills and generally assist other dispatchers as directedUse telephone copier computer and other office equipment Monitor security monitors and consult proper supervision in the event of any difficultiesPrepare requests and issue applications for utility serviceAccurately prepare and stuff utility bills Provide friendly courteous and professional customer service to all callers walk ins and Borough employeesLearn duties and responsibilities to facilitate advancement to Dispatcher B

QUALIFICATIONS

• Education High school diploma or equivalent
• Preferred None
• Experience Must be able capable of performing simple addition and subtraction
• Must be capable of recording data accurately
• Must be capable of learning data entry and retrieval
• Must have ability to communicate effectively with the public and Borough personnel in all situationsOr any equivalent combination of experience and training which provides the required knowledge skills and abilities

WORK AUTHORIZATION & SECURITY CLEARANCES

WORK AUTHORIZATIONSECURITY CLEARANCES Must be legally authorized to work in the United States and maintain required clearances to hold a position at the Chambersburg Borough

ADDITIONAL ELIGIBILITY REQUIREMENTS

• Incumbent must have and maintain a valid motor vehicles license three 3 years clean driving history and be insurable in the independent opinion of the Boroughs motor vehicle insurance underwriter
• Must reside within forty five 45 driving miles of the Borough of Chambersburg Borough Hall within one 1 year of the hire date as their bona fide primary residence and continue to reside within that area while employed

NOTE

Due to state and federal laws governing utility operations and safety those employees of the Customer Service Center shall be considered to be public safety employees and their attendance and scheduling essential to the operation of these departments As such Dispatchers may not call off for paid or unpaid leave without first attempting to fill their schedule with an alternate qualified employee In an emergency at the discretion of the Supervisor failure to report to a scheduled shift may be allowed However in all other cases failure to find an alternate qualified employee to cover a shift necessitates that the employee shall work that shift This position is also subject to DOT PHMSA required drug testing In compliance with the Americans with Disabilities Act the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer

AFFIRMATIVE ACTION/EEO STATEMENT

It is the policy of the Borough of Chambersburg to provide fair and equal employment opportunities to all applicants for employment Applicants are recruited selected and hired on the basis of individual merit and ability and without discrimination because of race color religion sex sexual preference age handicap disability veteran status or national origin and any other trait protected by Pennsylvania or federal law

ADDITIONAL INFORMATION

Method of Selection AFSCME Bargaining Unit employees working in the Department will be considered first;If the position is not filled by an AFSCME Bargaining Unit employee of the Department AFSCME Bargaining Unit employees of other Departments will be considered;If the position is not filled by an AFSCME Bargaining Unit employee other Borough employees will be considered;If a Borough employee does not fill the position outside persons including extra part time Borough employees will be considered in accordance with the Boroughs Equal Employment Opportunity Policy and a preference for qualified Borough residents and non users of tobacco productsThe AFSCME CBA provides that employees with verbal or written reprimands in the employees file are eligible to bid on job vacancies; however an employee with a disciplinary suspension in their personnel file is not eligibleNOTE This description is the present overview of the job is subject to change by the employer and is to be used as a temporary management guide to performance TO PERSONNEL OFFICER