24/7 Utilities Dispatch & Communications Tech

City of Washington; Washington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Washington is seeking a dispatcher to operate in a 24/7 utility dispatch center, handling calls for electric, water, and sewer services. You will monitor alarms and dispatch staff to emergencies, communicate with field crews, and maintain accurate service logs.

Ideal candidates have a high school diploma (or GED) and at least one year in communications or dispatch, with the ability to work under pressure and provide clear information to customers.

Qualifications

• High school diploma or GED required.
• 1+ year in communications, dispatching or related field preferred.

Responsibilities

• Receive calls for utility services (electric, water, sewer) and emergencies.
• Dispatch City staff or other agencies to resolve issues.
• Monitor alarms and maintain contact with field personnel.
• Maintain logs, records, and reports of actions taken.
• Coordinate locates for NC811 and handle customer inquiries about policies.

Skills

Communication systems

Radio procedures

Geography knowledge

Calm under pressure

Typing speed

Education

High school diploma or GED

Job description

The City of Washington is seeking a dispatcher to operate in a 24/7 utility dispatch center, handling calls for electric, water, and sewer services. You will monitor alarms and dispatch staff to emergencies, communicate with field crews, and maintain accurate service logs.

Ideal candidates have a high school diploma (or GED) and at least one year in communications or dispatch, with the ability to work under pressure and provide clear information to customers.