Dispatch Center Specialist - Utility & Field Support

Auxillium LLC; Pueblo (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical, dental, and vision insurance

Job summary

Auxillium LLC seeks a Utility Dispatch Representative for Power & Gas in Pueblo, CO. You will handle routine and emergency calls, use mapping tools, track investigators, and route tasks to field teams to keep outages and repairs moving smoothly.

We're looking for a high school graduate with strong communication, data entry, and multitasking skills. Full-time, on-site hours; benefits include PTO, 401(k), and health insurance.

Qualifications

• High school diploma or current enrollment.
• Proficiency with Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Ability to manage a high volume of dispatch calls.
• Reliable, punctual, and coachable.

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals, handle time expectations, and achieve KPIs set by Auxillium and the Client.
• Maintain focus and remain active on the computer for the full duration of assigned shifts.
• Perform other job-related duties as required.

Skills

MS Word

MS Excel

MS Outlook

Database tools

Communication

Problem solving

Adaptability

Clear speaking

Organization

Punctuality

Team player

Education

High school diploma

Tools

Web-based databases

Job description

Auxillium LLC seeks a Utility Dispatch Representative for Power & Gas in Pueblo, CO. You will handle routine and emergency calls, use mapping tools, track investigators, and route tasks to field teams to keep outages and repairs moving smoothly.

We're looking for a high school graduate with strong communication, data entry, and multitasking skills. Full-time, on-site hours; benefits include PTO, 401(k), and health insurance.