CUSTOMER SERVICE REPRESENTATIVE

City-of-Fairbur; Fairburn (GA); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

The City of Fairburn is seeking a Customer Service Representative to assist residents with utility billing, account questions, and service requests. The role involves in-person and phone support, guiding customers to the correct departments, and ensuring accuracy in billing and records.

Requires a high school diploma or GED, two years related experience, basic arithmetic, data entry, and a valid Georgia driver's license.

Qualificações

• Requires knowledge of basic arithmetic operations and data entry systems.
• Familiarity with customer service principles and billing procedures.
• Ability to communicate clearly, both orally and in writing, with correct grammar and spelling.
• Typing accuracy of at least 25 words per minute.

Responsabilidades

• Answer multi-line phone system calls and greet visitors; direct to appropriate personnel.
• Provide information on city utilities, services, forms and fees; resolve routine questions.
• Process purchase orders and assist Billing Clerk with monthly billing.
• Monitor inventory of department supplies and initiate orders for replacements.
• Maintain courteous relationships with the public and colleagues in an office environment.

Conhecimentos

Basic arithmetic

Data entry

Customer service principles

Billing processes

Effective communication

Typing 25 wpm

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Do you want to make an impact in the City of Fairburn by \"Powering Fairburn with a smile: clear answers, reliable service, and community care?\"JOB SUMMARYThe Customer Service Representative is responsible for assisting the citizens and customers of the City of Fairburn by providing superior customer service while handling a variety of customer account and billing issues. Local government, utility billing and customer service experience is a plus. This position reports to the Utility Operations Manager.ESSENTIAL JOB FUNCTIONSPerforms reception functions; operates a multi-line telephone system, answers incoming telephone calls, and greets visitors/callers; ascertains nature of business and directs callers/visitors to appropriate personnel; records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary.Performs customer service functions in person and by telephone, providing information/assistance regarding city utilities, phone numbers, services, procedures, forms, fees, or other issues; refers callers/visitors to appropriate departments or agencies; responds to routine questions/complaints, researches problems, and initiates problem resolutionProcesses purchasing documentation; receives purchase order requests and assigns numbers; issues purchase order to appropriate person/company.Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies.Processes work orders; receives work order requests and assigns numbersAssist Billing Clerk. as needed with monthly preparation of billing.Performs other related duties as assigned.QUALIFICATIONSEducation and Experience:High school diploma or GED; supplemented by two (2) years of related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Licenses or Certifications:NoneSpecial Requirements:Requires an acceptable general background check to include a local and state criminal history check and acceptable drug and alcohol screenings.Knowledge, Skills and Abilities:Knowledge of basic arithmetic operations. Knowledge of computer data entry systems and word processing applications.Knowledge of basic principles and practices of customer service.Knowledge of basic accounting, billing processes and procedures.Ability to exchange information for the purpose of clarifying details within well-established policies, procedures and standards.Ability to communicate clearly and effectively, both orally and in writing, by using correct English grammar, spelling, and punctuation.Ability to establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public.Ability to type accurately at a speed of at least 25 words per minute.PHYSICAL DEMANDSThe work is sedentary work which requires exerting up to 10 pounds of force. Work requires the ability to exert light physical effort which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight. Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.WORK ENVIRONMENTWork is performed in an office environment. Essential functions are regularly performed without exposure to adverse environmental conditions.The City of Fairburn is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. In compliance with the American Disabilities Act (ADA) reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Prospective and current employees are encouraged to discuss accommodations with the employer.QUALIFICATIONSEducation and Experience:High school diploma or GED; supplemented by two (2) years of related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Licenses or Certifications:Valid State of Georgia driver’s license.Special Requirements:Requires an acceptable general background check to include a local and state criminal history check.Knowledge, Skills and Abilities:Knowledge of basic arithmetic operations. Knowledge of computer data entry systems and word processing applications.Knowledge of basic principles and practices of customer service.Knowledge of basic accounting, billing processes and procedures.Ability to exchange information for the purpose of clarifying details within well-established policies, procedures and standards.Ability to communicate clearly and effectively, both orally and in writing, by using correct English grammar, spelling, and punctuation.Ability to establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public.Ability to type accurately at a speed of at least 25 words per minute.PHYSICAL DEMANDSThe work is sedentary work which requires exerting up to 10 pounds of force. Work requires the ability to exert light physical effort which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight. Tasks may involve extended periods of time at a keyboard or work station. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally. WORKENVIRONMENTWork is performed in an office environment. Essential functions are regularly performed without exposure to adverse environmental conditions.The City of Fairburn is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. In compliance with the American Disabilities Act (ADA) reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Prospective and current employees are encouraged to discuss accommodations with the employer.