Public-Trust Admin Specialist (DC)

TeleSolv Consulting, LLC; Washington (District of Columbia); On-site; USD 29,000 - 40,000; Full time

Job summary

TeleSolv Consulting, LLC in Washington, DC is seeking a detail‑oriented General Clerk III to support federal programs, including identity verification, appointment scheduling, and daily reporting, requiring Tier 4 Public Trust. The role involves greeting applicants, verifying documents, maintaining up-to-date program materials, and compiling daily performance reports for CBP officers and contractor staff, with local candidates only.

The ideal candidate should be a U.S.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• May greet and check‑in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check‑in process is performed in a timely manner to prevent a back‑up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant‑supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

Administrative experience

Customer interaction

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Consulting, LLC in Washington, DC is seeking a detail‑oriented General Clerk III to support federal programs, including identity verification, appointment scheduling, and daily reporting, requiring Tier 4 Public Trust. The role involves greeting applicants, verifying documents, maintaining up-to-date program materials, and compiling daily performance reports for CBP officers and contractor staff, with local candidates only.

The ideal candidate should be a U.S.