Administrative Specialist - 578322

TeleSolv Consulting, LLC; Seattle (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

TeleSolv Consulting, LLC seeks an Administrative Specialist (General Clerk III) to support federal services in Seattle, WA. The role manages records, assists with applicant processing, and carries out diverse administrative tasks in a fast-paced environment.

The ideal candidate is a U.S. citizen who can pass a stringent background check and has at least two years of administrative experience with Microsoft Office. Local candidates only.

Qualifications

• Must be a U.S. citizen.
• Must pass an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products.
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and required documents; respond to general inquiries and processing needs.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify inspection staff of information affecting applicant acceptance.
• Check applicant information against government databases.
• Escort applicants to designated locations as needed.
• Provide performance reports.
• Compile data for daily CBP officer and contractor activity reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal system.
• Assist the public with creating accounts and submitting applications for enrollment, renewal, or card replacement.
• Assist with membership card activation.

Skills

Administrative experience

Customer interface

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Administrative Specialist - 578322

Department: Federal Services

Employment Type: Full Time

Location: Seattle, WA

Compensation: $25.79 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Seattle, WA area.

Please Note:

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will manage records, assist with applicant processing, and perform a variety of administrative tasks in a fast‑paced environment.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.