Administrative Specialist

TeleSolv Consulting; San Francisco (CA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

PTO

Sick leave

11 paid federal holidays

Medical insurance

Dental insurance

Vision care

Company paid life insurance

Short-term disability

Long-term disability

Employee assistance program

401(k) plan matching

Job summary

TeleSolv Consulting seeks a General Clerk III in San Francisco, CA to support federal government operations on-site. The role involves greeting applicants, verifying identities, and maintaining program information.

A Tier 4 Public Trust background is required and a reliable commute is essential. Candidates should have a high school diploma or GED and at least two years of general administrative experience with customer interface, plus proficiency in Microsoft Office.

Qualifications

• Must pass an intense background check and obtain Tier 4 Public Trust.
• High school diploma or GED required; college coursework may substitute for experience.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• Greet and check-in applicants in a timely manner.
• Verify identity and document readiness for transactions.
• Maintain up-to-date program information for public use.
• Notify Government staff of information affecting applications.
• Check applicant data against government databases.
• Escort applicants as needed and compile daily performance reports.

Skills

Customer interface

Administrative support

Education

High school diploma or GED

Undergraduate study substitution for experience

Tools

Microsoft Office

Job description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to San Francisco, CA.

**Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

Responsibilities:

• May greet and check-in applicants.


• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.


• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.


• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.


• Check applicant-supplied information by accessing government databases.


• May need to escort applicants to designated locations


• Provide performance reports.


• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.


• Schedule interview appointments in the Trusted Traveler Programs Internal.


• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.


• Assist the public with membership card activation.

Requirements:

• Willing to go through an intense background check.


• Active Tier 4 Public Trust, or the ability to obtain and maintain one.


• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.


• Two (2) years of general administrative experience with customer interface.


• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).


• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv:

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.