Public Transit Customer Care Specialist II

Hampton Roads Transit; Hampton (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hampton Roads Transit in Virginia is seeking dynamic, customer service oriented individuals to join our team. You will greet customers, handle cash and media, provide information about routes and schedules, and assist with clerical tasks in a fast-paced public transportation environment.

This full-time, non-exempt position offers competitive wages and benefits, with opportunities for growth within a busy regional transit system.

Qualifications

• Outstanding customer service skills.
• Accurate cash handling and media management.
• Knowledge of routes, schedules, and fares.
• Ability to use tally software for records.

Responsibilities

• Greet customers and provide friendly service.
• Maintain accurate cash handling and media.
• Answer questions about routes, schedules, and fares.
• Update and respond to customer inquiries and complaints.
• Assist with clerical tasks and record keeping.
• Process and audit weekly reports.

Skills

Customer service

Cash handling

Communication

Data entry

Record keeping

Tools

Tally program

Job description

Hampton Roads Transit in Virginia is seeking dynamic, customer service oriented individuals to join our team. You will greet customers, handle cash and media, provide information about routes and schedules, and assist with clerical tasks in a fast-paced public transportation environment.

This full-time, non-exempt position offers competitive wages and benefits, with opportunities for growth within a busy regional transit system.