Information Specialist - Public Library Subpool

St. Louis Public Library; St. Louis (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

St. Louis Public Library seeks an Information Specialist to assist customers with library services, materials, and technology across multiple locations. The role focuses on friendly, patient service and building relationships with patrons.

The candidate should have at least six months of customer service experience or an associate's degree, strong communication and organizational skills, and the ability to adapt to evolving library technologies. Flexible hours across locations are offered.

Qualifications

• At least six months of customer service-related experience or an associate's degree or equivalent from a two-year college or technical school.
• Strong communication, writing, and organizational skills.
• Ability to learn and use technology as the Library continues to evolve

Responsibilities

• Assist customers with library card registration and checking out and returning library materials.
• Aid in preparation, delivery, and receipt of Library materials; receive payment from customers.
• Provide technology assistance to customers with Library equipment.
• Help with reference and readers' advisory questions for customers via face-to-face and telephone interactions

Skills

Customer service

Communication

Organizational skills

Technology use

Education

Associate's degree or equivalent

Job description

St. Louis Public Library seeks an Information Specialist to assist customers with library services, materials, and technology across multiple locations. The role focuses on friendly, patient service and building relationships with patrons.

The candidate should have at least six months of customer service experience or an associate's degree, strong communication and organizational skills, and the ability to adapt to evolving library technologies. Flexible hours across locations are offered.