Public Services Concierge - Permits & Records

City of Indianapolis and Marion County; Indiana (PA); On-site; USD 38,000 - 54,000; Full time

Job summary

The Constituent Services Associate (CSA) position with the City of Indianapolis and Marion County’s Department of Business & Neighborhood Services serves as the first point of contact for visitors to the lobby, handling inquiries in person, by phone, and by email. The role includes cash handling, intake, and coordinating with internal teams to support DBNS operations.

Responsibilities span payment processing, records research, scanning, and archival tasks, with opportunities to train new staff

Qualifications

• High School Diploma or GED and at least two years of work experience in customer service, conflict management, public administration and/or interpretation and application of technical content.
• Any combination of education and related work experience totaling two years is acceptable.

Responsibilities

• Provides excellent customer service to all members of the public via phone, email, and in-person in the DBNS Lobby.
• Assists members of the public with scheduling appointments to process licenses applications, permit requests, and more through a scheduling application.
• Utilizes an information repository to answer questions and share information about DBNS processes, resources, and points of contact to members of the public.
• Processes payments of applications, licenses, violations, and any other payment types submitted via drop-off and delivery service.
• Researches, compiles, and resolves public records requests, and interacts with the public on these requests as needed.
• Sorts, prepares, scans, and indexes records received by all sections of the department.
• Coordinates with RICOH and organizes all incoming mail for the department for section pick-up.
• Ensures that microfilmed files are kept and maintained in an orderly fashion.
• Resolves internal requests for records and/or special scanning projects.
• Assists in the training of new Constituent Service Associates.

Skills

Customer service

Conflict management

Public administration

Interpreting technical content

Education

High School Diploma or GED

Tools

FileNet

Accela

UScan

Kofax Capture

Job description

The Constituent Services Associate (CSA) position with the City of Indianapolis and Marion County’s Department of Business & Neighborhood Services serves as the first point of contact for visitors to the lobby, handling inquiries in person, by phone, and by email. The role includes cash handling, intake, and coordinating with internal teams to support DBNS operations.

Responsibilities span payment processing, records research, scanning, and archival tasks, with opportunities to train new staff