Public Services Associate II - Circulation - Part-time

Wauclib; Wauconda (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established community library is seeking a part-time Public Services Associate II to provide exceptional customer service and assist patrons with their needs. This role requires a friendly and detail-oriented individual who can effectively resolve misunderstandings and handle transactions accurately. You'll thrive in a fast-paced environment, demonstrating flexibility and sound judgment while working independently. If you have a passion for helping others and enjoy working in a team, this is the perfect opportunity for you to make a positive impact in the community.

Benefits

Pro-rated Vacation Time

Paid Holidays

Qualifications

• 2+ years of service-related work experience, preferably in a library.
• Ability to handle money transactions accurately.

Responsibilities

• Provide friendly customer service at the Check Out Desk and Call Center.
• Handle incoming and outgoing materials with attention to detail.

Skills

Customer Service

Problem-Solving

Attention to Detail

Flexibility

Education

High School Graduate or Equivalent

Tools

Technology Usage

Job description

Public Services Associate II - Circulation - Part-time

Overview:

Looking for a friendly, empathetic and detail-oriented individual with experience working with the public.

• Provide friendly and professional customer service on the telephone, in person, and when using electronic communication. Accurately respond to patron questions at the Check Out Desk and Call Center.
• Handle incoming and outgoing materials efficiently and with great attention to detail.
• Effectively resolve patron misunderstandings or complaints.
• Handle money transactions accurately.
• Assist with projects as needed.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Comfortably use technology.
• Work productively in a fast-paced team environment without direct supervision.
• Ensure all policies of the Wauconda Area Library are followed.
• Perform other duties as assigned.

Education and Experience Required:

• High school graduate or equivalent.
• A minimum of 2 years’ service related work. Library experience preferred.
• Regularly required to talk, hear and see.Must be able to read 9-point font.
• Frequently required to sit, stand, walk and reach with hands and arms.
• Occasionally lift, push or move up to 50 pounds. Requires working outdoors for duties as assigned.

Hours:

• Mondays 1p-9p
• Tuesdays 8:30a-5p

Rate:

$15.50. Benefits include pro-rated vacation time and paid holidays if working qualifying hours.