Public Services Associate II - Kid City Desk - Part-time

Wauclib; Wauconda (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a caring and friendly Public Services Associate to support their Kid City area. This part-time role involves providing enthusiastic customer service, managing a busy play area, and assisting patrons with library services. The ideal candidate will have experience working with children and a strong focus on exceptional customer service. Join a dynamic team where your contributions will help create a welcoming environment for families and children. If you are passionate about fostering a love for reading and learning, this opportunity is perfect for you.

Benefits

Pro-rated vacation pay

Holiday pay

Qualifications

• Exceptional customer service focus and problem-solving abilities.
• Experience working with children ages birth-8th grade preferred.

Responsibilities

• Provide customer service and reference assistance in person and electronically.
• Maintain cleanliness and organization of the Kid City area.

Skills

Customer Service

Problem-Solving

Library Operations Understanding

Education

High School Diploma or GED

Post-secondary Education

Job description

Public Services Associate II - Kid City Desk - Part-time

Overview:

Looking for a caring, empathetic and friendly individual with experience working with children and their caregivers in a library or related setting. This position supports the library’s Kid City area by working at the Kid City desk, managing a busy play area, maintaining a clean and organized space, and providing enthusiastic customer service and reference help.

• Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
• Provide catalog and database instruction to patrons.
• Maintain general awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
• Comfortably use a variety of electronic devices in order to answer patron queries about library services.
• Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
• Represent the Library’s brand by providing a positive image at all times.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Troubleshoot library equipment and communicate outages to appropriate personnel.
• Help keep up with the cleanliness of Kid City.
• Effectively resolve patron misunderstandings or complaints.
• Work productively in a fast-paced team environment.
• Ensure all policies of the Wauconda Area Library are followed.
• Ability to work productively with minimal supervision.
• Ability to productively communicate with all levels of library staff and management.
• Ability to organize, prioritize, and manage details.
• Perform other duties as assigned such as working at the library’s Greeter Help Desk and Call Center.

Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required:

• Exceptional customer service focus.
• Working understanding of library operations.
• Exceptional problem-solving abilities.
• Travel locally as needed.

Education and Experience Required:

• High school diploma or GED required. Post-secondary education preferred.
• A minimum of 2 years of library work or related service work.
• Experience working with children ages birth-8 th grade strongly preferred.

Hours:

• Mondays 4p-9p
• Thursdays 1p-5p
• 1 assigned Saturday per month 8:45a-5p
• 1 assigned Sunday per month 11:45a-4p

Rate:

$16.50/hr.Includes pro-rated vacation and holiday pay if working qualifying hours.