Circulation and Member Services Associate II - 30 hr

Alsip-Merrionette Park Public Library District; Round Lake (IL); On-site; USD 25,000 - 40,000; Part time

Job summary

An established public library is seeking a dedicated Circulation and Member Services Associate II to join their team. This part-time position requires excellent customer service skills and the ability to assist patrons with various library services, including borrowing materials and handling passport applications. The ideal candidate will be friendly, cooperative, and able to communicate effectively in both English and Spanish. With a flexible work schedule and a supportive environment, this role offers a great opportunity to contribute positively to the community and help patrons navigate library resources. Join a team that values service and community engagement!

Benefits

Paid Time Off

Retirement IMRF

Optional AFLAC

Voluntary Life Insurance

Qualifications

• Must have a high standard of customer service and be friendly.
• Ability to communicate effectively in English and Spanish preferred.
• Must meet requirements to serve as a Passport Acceptance Agent.

Responsibilities

• Assist patrons with borrowing library materials and services.
• Complete relevant trainings and certifications.
• Work a flexible schedule including days, evenings, and weekends.

Skills

Customer Service

Communication in English

Communication in Spanish

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Windows

Microsoft Office

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

The Round Lake Area Public Library is looking for an enthusiastic team player with excellent customer service skills to fill this part-time library position. The Circulation and Member Services Associate II assists patrons with borrowing library materials, passport applications, notary services, voter registration, and other services as outlined in the job description, and they must be able to complete relevant trainings and certifications. The qualified candidate must have a high standard of customer service, be friendly and cooperative, and strive to provide excellent customer service to patrons and staff. Must be proficient in English and also Spanish if applying for a bilingual position.

Qualifications for Appointment

• A high school diploma or GED is required.
• Must be at least 18 years of age.
• Ability to communicate effectively in English, both verbally and in writing required.
• Ability to communicate in Spanish, both verbally and in writing preferred.
• Ability to be flexible and deal patiently with change.
• Must meet Federal, State, and Local requirements to serve as a Passport Acceptance Agent, Notary, and Voter Registrar.
• Proficient in Microsoft Windows, Office, Excel, Teams, and Outlook. Ability to learn and manipulate data in library databases, library calendar, and library time clock system.
• Employment is contingent on passing a background check.
• Excellent customer service with a patron centered and positive attitude.

Available to work a flexible schedule including days, evenings, and weekends.

Benefits Part Time: 20-36.9 hours

• Retirement IMRF

Paid Time Off Vacation, Medical, Personal, some Holidays

Available to anyone - optional:

• AFLAC

Section 457 Plan

Available ONLY to IMRF Participants - optional:

• Voluntary life insurance

How to Apply

To apply, turn in completed application to the Circulation Desk or mail to Alisha Smaby, Head of Circulation and Member Services. No phone calls please.

Application Contact

Alisha Smaby, Head of Circulation and Member Services

Round Lake Area Public Library
906 Hart Road
Round Lake , IL 60073

Round Lake Area Public Library, Lake County

Hours

30 hours per week, including morning, afternoon, evening, and weekend hours. Schedule subject to change.