Public Services Administrative Assistant

Outagamie County

Appleton (WI)

Hybrid

USD 36,000 - 48,000

Full time

5 days ago

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Job summary

Outagamie County is seeking an Office Assistant to support the Department of Health and Human Services. The role involves front-facing service, data entry, document preparation, and file management, with cross-training across divisions. You’ll build relationships with a diverse customer base and provide friendly, professional support in person and by phone.

Hours are Monday–Friday, 8:00 a.m. to 4:30 p.m., with potential for remote work up to one day per week after training.

Qualifications

High school diploma or GED and at least two years of office experience.
Experience with Word and Excel, machine transcription, scanning, and public contact preferred.
Must possess and maintain a valid driver's license.
Ability to type at least 45 words per minute with high accuracy.
Maintain confidentiality and handle sensitive information.

Responsibilities

Communicate effectively with the public by phone and in person, greet and direct visitors, provide program information and referrals.
Gathers and documents information, schedules appointments, and enters data into various systems.
Prepare and edit documents from notes or dictation using typewriter or computer software.
Open, maintain, and close files; perform file maintenance and destruction per policy.
Create spreadsheets, charts, and reports; manage mail distribution and scanning.
Process division paperwork, prepare legal documents, and handle court-related filings.
Support financial functions such as deposits, bills, petty cash, and purchase orders.
Maintain office and computer supplies inventory and verify bills for payment.