Office Assistant - Child Support/Economic Support

Outagamie County; Appleton (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Outagamie County is seeking an Office Assistant to support the Department of Health and Human Services. The role involves front-facing service, data entry, document preparation, and file management, with cross-training across divisions. You’ll build relationships with a diverse customer base and provide friendly, professional support in person and by phone.

Hours are Monday–Friday, 8:00 a.m. to 4:30 p.m., with potential for remote work up to one day per week after training.

Qualifications

• High school diploma or GED and at least two years of office experience.
• Experience with Word and Excel, machine transcription, scanning, and public contact preferred.
• Must possess and maintain a valid driver's license.
• Ability to type at least 45 words per minute with high accuracy.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Communicate effectively with the public by phone and in person, greet and direct visitors, provide program information and referrals.
• Gathers and documents information, schedules appointments, and enters data into various systems.
• Prepare and edit documents from notes or dictation using typewriter or computer software.
• Open, maintain, and close files; perform file maintenance and destruction per policy.
• Create spreadsheets, charts, and reports; manage mail distribution and scanning.
• Process division paperwork, prepare legal documents, and handle court-related filings.
• Support financial functions such as deposits, bills, petty cash, and purchase orders.
• Maintain office and computer supplies inventory and verify bills for payment.

Skills

Typing 45 wpm

Public contact

Multi-line phone handling

Data entry

Confidentiality

Education

High school diploma or GED

Tools

Word

Excel

Transcription

Scanning

Job description

The Office Assistant performs a variety of general and specialized administrative functions to assist the Department of Health and Human Services with providing services to the public. Office Assistant staff will be cross trained within other divisions of Health and Human Services.

In your first year, you’ll build strong relationships with a diverse range of customers and become a trusted resource through exceptional service—both by phone and in person. Success in this role means confidently navigating a fast-paced environment, adapting to a variety of customer needs, and providing friendly, professional support in every interaction.

Hours: Monday through Friday from 8 a.m. to 4:30 p.m.

After successful completion of training, remote work of up to one day a week may be considered.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week.

Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Effectively communicating with the public. Greeting and directing the public, providing program information, answering multi-line telephone, taking messages, making referrals to other services when appropriate, and otherwise assisting the public.
• Gathers and documents information to determine client enrollment into programs. Schedules appointments. Enters data and program specific information into various computer systems, programs, and case files.
• Prepares, edits and revises various documents including correspondence, reports, meeting minutes, questionnaires, etc., from handwritten notes, recorded voice dictation, meeting information, or prior documents, using typewriter or computer and word processing and speech recognition software.
• Opens, maintains, and closes electronic or hard copy files/charts. Performs file maintenance and destruction following applicable policy and procedure. Scans documents into electronic case files.
• Develop and maintain spreadsheets, create charts and tables, or generate reports.
• Process, distribute, and/or scan mail following standard procedures.
• Processes paperwork specific to the assigned division. Prepares legal documents and processes paperwork for court actions. Opens and files court documents as appropriate. Coordinates serving the client with court documents.
• Completes background checks and performs notary duties
• May provide financial assistance functions to Department and/or clientele including depositing checks and allowances, setting up and maintaining payment accounts, preparing bills, handling petty cash and maintaining associated records, preparing billing statements, preparing requisitions or purchase orders.
• Maintains inventory of office and computer supplies, forms, papers, verify bills when received, and arranging for payment.

• Minimum of a high school diploma or GED equivalent with at least two years of office experience.
• Experience in Word, Excel, machine transcription, scanning, and public contact preferred.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Must possess and maintain a valid driver's license. (Requirement specific to the Mental Health and Youth and Family Services divisions.)

• Knowledge of and ability to use modern office practices, procedures, and equipment.
• Skill in operation of computers and software programs utilized by the department.
• Demonstrated ability to type a minimum of 45 wpm with 95% accuracy.
• Effectively communicate in English. The ability to understand and follow written and oral instructions.
• Determine priorities, multi-task, plan and organize work schedule to meet deadlines and goals.
• Respect individual and their differences, and work with members of all socioeconomic groups.
• Maintain confidentiality and accountability
• Establish and maintain effective working relationships with co-workers, other county and department employees, and the general public.
• Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
• Ability to lift, carry, push, pull or otherwise move up to 20 pounds. Understand and use proper body mechanics.