Public Services Administrative Assistant

Outagamie County; Appleton (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Outagamie County in Wisconsin is seeking an Office Assistant to support the Department of Health and Human Services. The role encompasses a broad range of general and specialized administrative tasks and offers cross-training within other divisions.

You will engage with the public by phone and in person, manage files, prepare documents, enter data, and handle routine financial and office tasks while maintaining confidentiality and accuracy in a fast-paced environment.

Qualifications

• High school diploma or GED required; two years of office experience preferred.
• Experience with Word, Excel, transcription, scanning, and public contact is preferred.

Responsibilities

• Effectively communicating with the public, greeting and directing visitors, answering multi-line calls, and referring to services as appropriate.
• Gathers and documents information to determine client enrollment; schedules appointments; enters data into systems and case files.
• Prepares and edits documents including correspondence and reports from notes or dictation using word processing software.
• Opens, maintains, and closes files; performs file maintenance and destruction; scans documents into electronic files.
• Develops and maintains spreadsheets, creates charts, and generates reports.
• Processes mail and distributes materials according to standard procedures.
• Handles paperwork for the assigned division; prepares legal documents and processes court documents as needed; coordinates with clients and court staff.
• Completes background checks and performs notary duties.

Skills

Customer communication

Data entry

Document preparation

File maintenance

Spreadsheet creation

Mail handling

Notary duties

Education

High school diploma or GED

Tools

Word

Excel

Transcription

Scanning

Job description

Outagamie County in Wisconsin is seeking an Office Assistant to support the Department of Health and Human Services. The role encompasses a broad range of general and specialized administrative tasks and offers cross-training within other divisions.

You will engage with the public by phone and in person, manage files, prepare documents, enter data, and handle routine financial and office tasks while maintaining confidentiality and accuracy in a fast-paced environment.