Public Service Representative

Paycom - ATS; Mableton (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

Paycom - ATS is seeking a Public Service Representative for the City of Mableton, GA. This full-time, on-site role handles customer service, administrative duties, and non-emergency support for the Police Department.

The position requires a High School diploma and offers a salary range of $23.07–$30.28 per hour. Responsibilities include greeting the public, processing routine reports, assisting with online reporting, and maintaining accurate records with discretion and professionalism.

Qualifications

• Experience in customer service and public intake settings.
• Familiar with records management and basic data entry.
• Ability to communicate with diverse audiences.

Responsibilities

• Serve as a professional, courteous public point of contact.
• Assist with reports, inquiries, and department services.
• Document reports and enter data into records systems.
• Support non-emergency administrative and field activities.
• Maintain confidentiality and handle sensitive information.

Skills

Customer service

Public intake

Records management

Communication

Administrative support

Conflict de-escalation

Education

High School Diploma

GED

Job description

Job Details: Job Location: City of Mableton - MABLETON, GA 30126, Position Type: Full Time, Education Level: High School, Salary Range: $23.07 - $30.28, Job Category: Government,

DESCRIPTION OF DUTIES

The Public Service Representative (PSR) serves as a primary non-sworn point of contact between the Police Department and the community. The position performs customer service, administrative, records, and non-emergency support functions, including receiving routine reports, assisting citizens with department services, processing administrative transactions, and providing non-hazardous field support. The position assists in improving access to police services while allowing sworn personnel to focus on law enforcement and emergency response activities.

ESSENTIAL JOB FUNCTIONS

• Serves as a professional and courteous point of contact for members of the public at department facilities, by telephone, electronically, and in other approved service settings.
• Greets visitors, answers non-emergency calls, assesses routine inquiries, and directs citizens to the appropriate department, division, resource, or service.
• Receives and documents reports involving eligible non-violent, non-emergency, or delayed incidents, including lost property, minor vandalism, delayed thefts, and other matters authorized by departmental procedures.
• Assists citizens with the submission of eligible reports through approved online reporting systems and provides guidance regarding required information and documentation.
• Reviews submitted information for completeness and accuracy and enters reports and related information into applicable department records systems.
• Processes vehicle impound releases and verifies required documentation, authorizations, fees, and other applicable requirements prior to release.
• Assists with citation-related administrative services and processes authorized payments, fees, forms, and documentation in accordance with established procedures.
• Provides citizens with general information regarding department services, community resources, social services, and other appropriate governmental or community organizations.
• Provides information regarding civil matters and refers citizens to appropriate courts, agencies, legal resources, or other services when the matter falls outside the Department's authority.
• Assists sworn personnel with non-hazardous administrative or field support activities, including traffic control, special events, school crossings, public gatherings, and designated scene perimeters, as assigned.
• Maintains accurate records, forms, logs, reports, and other documentation related to assigned activities.
• Handles confidential and sensitive information in accordance with applicable laws, departmental policies, and established procedures.
• Assists with community outreach, public information activities, and departmental events as assigned.
• Uses conflict resolution and de-escalation techniques when assisting individuals who may be upset, frustrated, or experiencing stressful circumstances.
• Operates computers, telephones, records systems, payment systems, and other equipment necessary to perform assigned duties.
• Maintains professional relationships with sworn and civilian personnel, other City employees, community organizations, and members of the public.
• Performs other related duties as assigned.

Qualifications:

DESIRED SKILLS/KNOWLEDGE/ABILITIES

• Knowledge of customer service principles, office practices, and public-facing administrative procedures.
• Knowledge of general law enforcement terminology, procedures, and department services preferred.
• Knowledge of records management systems and basic data entry procedures.
• Knowledge of community resources and governmental services sufficient to make appropriate referrals.
• Ability to communicate effectively and professionally with individuals from diverse backgrounds.
• Ability to remain calm, courteous, and professional when dealing with difficult or emotionally distressed individuals.
• Ability to use conflict resolution and de-escalation techniques appropriately.
• Ability to accurately document information and complete reports and forms.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to organize and prioritize multiple assignments while meeting established deadlines.
• Ability to operate computers, databases, payment systems, telephones, and standard office equipment.
• Ability to establish and maintain effective working relationships with department personnel, other City employees, outside agencies, and the general public.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently and exercise sound judgment within established policies and procedures.
• Ability to speak or understand a second language is preferred.

TRAINING AND EDUCATION QUALIFICATIONS

Minimum Qualifications

• High School Diploma or GED.
• Two (2) years of experience in customer service, public intake, administrative support, community service, or a related field.
• Must successfully pass an extensive background investigation.
• Any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
• Possession of a valid driver's license.

Preferred Qualifications

• Associate degree in Criminal Justice, Public Administration, Business Administration, Human Services, or a related field.
• Previous experience in a law enforcement, municipal government, court, public safety, or community service environment.
• Experience working with records management systems or other public safety databases.
• Multilingual communication skills.

ESSENTIAL PHYSICAL/MENTAL ABILITIES

• Occasionally: Standing, walking, bending, reaching, crouching, lifting and carrying items weighing up to 25 pounds, and working outdoors during assigned field support activities.
• Frequently: Sitting, standing, walking, talking, repetitive use of hands and arms, concentrating on tasks, reading, entering information, examining and observing details, making decisions, and communicating with others.
• Ability to work in public-facing environments and maintain professionalism during stressful or emotionally challenging interactions.
• Ability to work outdoors for extended periods when assigned to special events, traffic control, school crossings, or other approved field support activities.

PROBATIONARY PERIOD AND FLSA STATUS

• Probationary Period: One (1) Year
• FLSA Status: Non-Exempt