Public Service Intake & Records Specialist

Lewis County, WA; Chehalis (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Lewis County Public Health & Social Services seeks a clerical worker to provide frontline customer service at the public counter and support departmental operations.

Under supervision, you will handle intake, certificates, payments, records, and data entry while maintaining confidentiality and accurate documentation. A valid Washington driver's license is required, with experience in office software and strong communication skills.

Qualifications

• High school diploma or GED; two years of customer service or general office experience.
• Valid Washington State Driver License.

Responsibilities

• Assist the public at service counter and intake for programs.
• Respond to inquiries via phone, email, and in person; issue certificates and permits; make referrals.
• Handle payments and cash management; process transactions; balance cash drawer and deposits.
• Maintain program databases for reporting and billing.
• Maintain confidentiality and HIPAA compliance; follow Privacy Act requirements.
• Occasional local travel to support departmental operations.
• Maintain and organize documents, forms, notices, and agendas.

Skills

Customer service

Data entry

Organization

Microsoft Office

Scheduling

Written communication

Handling difficult interactions

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Lewis County Public Health & Social Services seeks a clerical worker to provide frontline customer service at the public counter and support departmental operations.

Under supervision, you will handle intake, certificates, payments, records, and data entry while maintaining confidentiality and accurate documentation. A valid Washington driver's license is required, with experience in office software and strong communication skills.