Background Check & Records Analyst I — Remote

State of Washington; Olympia (WA); Hybrid; USD 60,000 - 76,000; Full time

Job summary

The Washington State Department of Social and Health Services is seeking a full-time Background Check Specialist to provide intake and technical support for the Background Check System. You will help activate accounts, log in, submit checks, and assist authorized users.

The role emphasizes customer service in a fast-paced setting, with telework eligibility and required in-office time two days per week. You must pass a 40 WPM typing test and maintain accurate records.

Qualifications

• Two years of experience helping clients/customers with inquiries, complaints, or problems.
• Ability to pass a name and date of birth background check.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under frequent deadlines in a high-volume environment.
• Experience reviewing forms and records for completeness and accuracy.

Responsibilities

• Provide customer support by phone and email, applying background check procedures, laws, rules, and standards to answer questions and resolve issues.
• Assist authorized users with activating accounts, logging in, and accessing the Background Check System.
• Guide users through the Background Check System, including navigation and submitting background checks.
• Explain background check requirements and refer customers to resources or staff when needed.
• Guide customers to online help resources and assist with locating and using available tools.
• Scan and upload background check information and court documents into the Background Check System.
• Prepare and mail applicant result letters, requests for additional information, and records request materials.

Skills

Customer service

Deadline management

Data entry

Clear communication

Background check knowledge

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Washington State Department of Social and Health Services is seeking a full-time Background Check Specialist to provide intake and technical support for the Background Check System. You will help activate accounts, log in, submit checks, and assist authorized users.

The role emphasizes customer service in a fast-paced setting, with telework eligibility and required in-office time two days per week. You must pass a 40 WPM typing test and maintain accurate records.