Public Service Generalist — Licensing & IDs (Waynesboro)

Commonwealth of VA Careers; Waynesboro (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Waynesboro Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

Training will be provided to ensure your success.

Qualifications

• Strong customer service skills and the ability to engage with a diverse range of customers.
• Experience handling cash or credit card transactions.
• Problem-solving ability and willingness to learn new processes.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to read, understand, and apply DMV policies and procedures.

Responsibilities

• Communicate policies, procedures, and regulations to customers.
• Issue IDs and process applications.
• Administer vision, driver, and in-car road tests as needed.
• Process registrations, titling, taxes, and DMV-related services.
• Provide accurate and efficient customer service in a fast-paced environment.

Skills

Customer service

Cash handling

Problem-solving

Willingness to learn

Microsoft Office (Word, Excel)

Tools

Microsoft Word

Excel

Job description

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Waynesboro Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

Training will be provided to ensure your success.