Public Services Specialist: IDs, Registrations & Tests

DHRM; Culpeper (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Leave benefits

Deferred compensation

Job summary

The Department of Motor Vehicles in Culpeper is seeking multiple Customer Service Generalists to handle inquiries, issue IDs, process applications, and administer tests. Training will be provided, and the role offers a competitive salary and comprehensive benefits.

Ideal candidates have strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. DMV benefits include health and retirement plans, paid holidays, leave, and deferred compensation.

Qualifications

• Strong verbal and written communication with diverse customers.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in Microsoft Office (Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.

Responsibilities

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Problem-solving

MS Office

DMV regulations

Data entry

Tools

Microsoft Office

Job description

The Department of Motor Vehicles in Culpeper is seeking multiple Customer Service Generalists to handle inquiries, issue IDs, process applications, and administer tests. Training will be provided, and the role offers a competitive salary and comprehensive benefits.

Ideal candidates have strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. DMV benefits include health and retirement plans, paid holidays, leave, and deferred compensation.