Part-Time DMV Customer Service & Documentation Tech

DHRM; Virginia (MN); On-site; USD 22,000 - 32,000; Part time

Job summary

Virginia DMV is seeking a Part-Time Customer Service Technician at the Lebanon CSC to provide front-line customer support, review transactions for accuracy, and ensure compliance with state policies. You will use various systems and tools, perform driving-related duties, and participate in comprehensive training to build DMV process knowledge.

The role emphasizes customer service excellence, attention to detail, and ability to work Monday through Saturday with limited hours, supporting

Qualifications

• Customer service experience in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Attention to detail, accuracy and timely completion of assignments.
• Valid VA Driver’s License with clean driving record (points <6, no major convictions).

Responsibilities

• Perform liability audits on customer transactions for accuracy and compliance.
• Review entries in automated systems and flag critical errors for follow-up.
• Log findings using an automated tracking form to maintain service standards.

Skills

Customer service

Keyboarding

Communication

Multitasking

Tools

Automated systems

Cash drawers

Credit card machines

DMV computer modules

Job description

Virginia DMV is seeking a Part-Time Customer Service Technician at the Lebanon CSC to provide front-line customer support, review transactions for accuracy, and ensure compliance with state policies. You will use various systems and tools, perform driving-related duties, and participate in comprehensive training to build DMV process knowledge.

The role emphasizes customer service excellence, attention to detail, and ability to work Monday through Saturday with limited hours, supporting