DMV Customer Service Generalist - Culpeper #01658

Commonwealth of VA Careers; Culpeper (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

Virginia’s Department of Motor Vehicles (DMV) is seeking multiple Customer Service Generalists to join the Culpeper Customer Service Center. If you have strong customer service and cash/credit handling experience, problem-solving skills, and a desire to grow, we’d like to talk with you.

You will communicate policies, issue IDs, process applications, administer tests, and handle diverse registrations, titling, taxes, and fees.

Qualifications

• Strong verbal and written communication with diverse customers.
• Proven ability to deliver excellent customer service.
• Attention to detail for accurate processing.
• Problem-solving in fast-paced environments.
• Computer literacy with Microsoft Office (Word/Excel).
• Ability to read and interpret complex laws and DMV procedures.
• Ability to apply DMV regulations to resolve issues.

Responsibilities

• Communicate DMV policies, procedures, and regulations.
• Issue IDs and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations, titling, tax, and fees.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Problem solving

MS Office

Policy interpretation

Regulatory analysis

Tools

Excel

Word

Job description

Title: DMV Customer Service Generalist - Culpeper #01658

State Role Title:Admin and Office Spec III

Hiring Range: $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CULPEPER CSC

Agency Website:dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Culpeper Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Employment Compliance

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.